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Manage a 10+ people organization across 2 activities: Product Strategy and Customer User Research Generate and socialize insights that impact the strategy and product roadmaps of complex and diverse products Analyze market and competitive landscape, scientific developments, and customer needs to bring innovative and differentiated products to market Articulate the vision of the team to cross-functional partners and be a strong advocate for the role of research in product development. Shape the way Product Strategy and Customer research is operating in CS and set standard to high effectiveness and efficiency Lead the transformation of our Customer research organization towards high strategic thought leadership Collaborate closely with your peers in Design, Product and Tech to maximize the impact of research Drive maturity of your organization and build a thriving community of growth focussed talents Several years of experience with direct reports under your guidance and leadership, including experience in managing managers Several years of experience of working in our Market, in collaboration with product, engineering and design teams Experience working holistically across the product life cycle, including market, competitor and customer analysis, pricing and product positioning, and product development A strong client services acumen, coupled with high EQ and presentation skills.
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Senior Director, CPO Office (Paris)
Contentsquare is a global digital analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team – known as the CSquad – representing more than 70 nationalities across the world.
In 2022, we raised $600M in Series F funding and were recognised as a certified Great Place to Work in France, Germany, Israel, US and UK.
Please Note: Scammers are posing as Contentsquare and Contentsquare team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information.
Contentsquare aims to grow by consolidating its leadership in Digital Experience Analytics and by entering new adjacent markets via acquisition or new organic strategic development initiatives. To support these, it makes sense to have a clearer delineation between the 'operational' day-to-day aspect of the Product team (PM, PMM, PPM) and the strategic/disruptive initiatives.
We are creating a new entity “CPO office” which will support the Chief Product Officer in research and data-driven decision-making on strategic initiatives.
The 4 main missions of that organisation will be to:
1) Help define product & market growth strategies and enable the C-Suite to make the right decision to meet the company vision and business objectives.
2) Build Product & GTM strategies that will be operationalized by the rest of the team. Eg Build vs Buy vs Partner recommendation.
3) Actively participate in potential M&A target discovery and evaluation. Work closely with the CPO and the C-suite on GO/NO Go recommendations and integration plan.
4) Hand over strategic projects to Product teams and provide ad hoc support during the prototyping phase. Sign off the strategic alignment of product choices.
As a leader of that organization, you will drive the 4 missions above -developing market and product strategy that aligns to the company and Product vision, defining how each product will compete and win in the market. Working with the Product Leadership team and partnering with marketing, compliance, technology, you will design and communicate hypotheses and business cases that will define our market position, highlighting our strength and the overall threats.
You will own and manage:
- The Market research (and TAM)
- The Customer research function
- For that you will leverage quantitative and qualitative research
- The product strategy and customer research teams will report to you
We're looking for an experienced leader in strategic thinking, building business cases and getting buy-in from the organization while building, scaling the Impact of the CPO Office. The successful candidate has a proven track record of translating Strategy and research into product decisions.
WE ARE LOOKING FOR A LEADER WHO CAN::
A LEADER WHO HAS::
Why you should join Contentsquare:
▪️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done.
▪️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits.
▪️ We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact.
▪️ Our clients, partners and investors love our industry-leading product.
To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight:
▪️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year.
▪️ Work flexibility: hybrid and remote work policies.
▪️ Generous paid time-off policy (every location is different).
▪️ Immediate eligibility for birthing and non-birthing parental leave.
▪️ Wellbeing allowance.
▪️ Home Office Allowance.
▪️ A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours.
▪️ Every full-time employee receives stock options, allowing them to share in the company’s success.
▪️ We offer many benefits in various countries -- ask your recruiter for more information.
We are a 2023 Circle Back Initiative Employer – we commit to responding to every applicant
Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, gender expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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