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Paris Area, France R&D Full-time

R&D Operations Manager


Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences built on trust, privacy, and accessibility. Since our founding in France in 2012, we have grown to be a truly global team, representing more than 70 nationalities in offices across the world, including New York, London, Paris, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.

We’ve been recognized by Frost & Sullivan as a Global Company of the Year, and by Wired Magazine as one of Europe’s hottest startups. In July of 2022, we raised $600M in Series F funding, doubling our valuation to $5.6B. But we’re not stopping there.

To reach our ambitious goals for the future, we will be nearly doubling the size of our global workforce in the next 2 years. Want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world!

Your Role

As Operations Manager, part of the R&D Program team,  you will manage Program Managers to drive transversal projects involving different departments and various stakeholders. Your objectives will be focused on processes and organization to continuously make them better. You will work closely with Engineering Managers, PMs and our CTO in order to measure and continuously improve the R&D organization, from structure, processes and tools, to ensure fast, efficient and predictable delivery. You will be reporting to Emilie Albert, our Head of R&D Program.

People management

- Manage Career development 
- Build and drive hiring plan
- Drive planning and prioritization to ensure expectations achievements
- Identify KPIs/OKRs to monitor team activities
- Propose and follow Improvements process

Operations management

- Work closely with the Support Department to set the best suitable organization (process, team orga, KPIs..) to finally increase customer satisfaction.
- Accelerate Data Driven strategy, to expose more and more verified KPIs to drive our operational -Product House activities.
- Audit our current environment (process & tools) seeking opportunities for improvements and/or to standardize & align our way to work
- Build the roadmap of R&D Operations identifying most impactful projects to work on
- Manage communication to promote the team, the projects and achievements
- Spread transversal project management culture

You will also be part of the Program team cockpit, in order to contribute as other Head of Program Manager to Program Team development and alignment.

What you will need to succeed

- You have experience working for a SaaS company
- You have experience as project manager 
- You have experience as people manager or you want to take the leap (you think you have what it takes)
- You adapt quickly in a changing environment and you always reconsider your methods
- You have excellent communication skills whatever the nature of your interlocutors 
- You are comfortable leading transversal projects and align stakeholders on the same goal
- You're fluent in English (spoken, written)
- You want to be part of an amazing fast-growing & international company
- You have Work Hard and Play Hard spirit