Customer Support Operations Manager
Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences built on trust, privacy, and accessibility. Since our founding in France in 2012, we have grown to be a truly global team, representing more than 70 nationalities in offices across the world, including New York, London, Paris, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.
We’ve been recognized by Frost & Sullivan as a Global Company of the Year, and by Wired Magazine as one of Europe’s hottest startups. In July of 2022, we raised $600M in Series F funding, doubling our valuation to $5.6B. But we’re not stopping there.
To reach our ambitious goals for the future, we will be nearly doubling the size of our global workforce in the next 2 years. Want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world!
In a nutshell
Contentsquare is looking for a Customer Support Operations Manager to help our Support team to be more productive, work more effectively, and deliver better service to our customers. The primary goal of the Contentsquare’s Customer Support Operations Manager is to create clarity and simplicity in the support environment, where support agents can do their work without being distracted or delayed by problems with tooling, processes, or logistics, and where management can understand at any given moment the main business blockers and the bottlenecks for resolution.
With a critical customer service role within the Customer Support organisation, the Customer Support Operations Manager will work with different teams in the organisation including R&D, Product, Customer Success, Sales, and Marketing to drive efficiency and provide timely and accurate updates on main KPIs and OKRs.
The Customer Support Operations Manager is also responsible for our overall Knowledge Management strategy, managing a small team of individuals who ensure that our content is up-to-date and meets the requirements of our internal and external customers.
This position offers a great opportunity for an individual to grow their career within the growing Customer Support team. Contentsquare’s Customer Support Operations Manager should be technically skilled, love solving problems and be a creative thinker.
If you're excited by the idea of being part of a rapidly growing web/app analytics company where you can grow your operational and project management skills, we want to meet you!