In a nutshell: Ping pong, punchy talks, and more bacon rolls than you could shake a stick at. In the midst of an arid summer, Future: Retail provided a welcome oasis from the usual dry conference fare. E-commerce professionals from brands like ASOS, Dune, M&S, Moss Bros, Office, Sainsbury’s, Primark and Waitrose all came to […]Leer más
Many reports have been dedicated to differentiating the user experience (UX) and customer experience (CX) in the last few years, but very few seem to feel comfortable with these two concepts. If UX is based on suggesting a great interaction to users, such as the ability to find any information on a website easily, CX […]Leer más
In the last few months, user experience has entered a new complexity. According to Carolyn Whelan, editor of a new report dedicated to trends in mobile shopping and services commissioned by SAP, “As retailers shift or expand their mobile service offerings, a cohesive strategy considering consumer capabilities and needs across multiple touch points from the […]Leer más
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