United States Deep Dive

To provide understanding during this dynamic time, we are closely monitoring digital experience trends and behaviors. Get a month-by-month view of how customer behaviors have changed in 2021.

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Global Overview

🔎 In-Depth Analysis

The 2021 Digital Experience Benchmark

See how your CX stacks up against data based on 20+ billion global user sessions.

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Methodology

Our analysis is based on 16+ billion sessions and 90+ billion page views from January to December 2020. We have compared behaviors across 9 industries in 9 countries. The reference period taken into account for the index is January of each year.