Blog - Financial Services

  • 5 min read

    5 strategies to improve the insurance customer experience

    It’s hard for insurance carriers today to offer stand-out products and pricing. But there is one area in which you can still really differentiate in Insurance: Customer experience. Historically a high-churn industry, Insurance is now more focused on nurturing customer loyalty and securing customer retention. As a result, carriers are all vying to provide the […]

    Jack Law

  • 6 min read

    5 reasons to read our Financial Services Customer Experience Benchmark report

    With competition heating up in the Financial Services industry, the firms that differentiate and win in 2023 will be those that—with the help of an analytics solution—deliver amazing digital customer experiences. A great financial services customer experience (CX) can make a big difference to a firm’s bottom line. According to a recent Forrester report, a […]

    Jack Law

  • 7 min read

    4 tips for delivering on-the-money customer experiences for financial services from BlackRock

    4 tips to deliver on-the-money customer experiences for financial services from BlackRock APG’s Managing Director, Scott Roen At a time when economic uncertainty is rife, how can FinServ businesses continue to drive growth in 2023? One answer is to meet the growing customer demand for seamless self-service online experiences. How? By investing time and resources […]

    Contentsquare

  • 4 min read

    How the FCA’s new Consumer Duty spotlights the power of the customer experience

    In July 2022, the UK’s Financial Conduct Authority (FCA) released the new Consumer Duty, which aims to put customers at the forefront of FinServ products and services. For many firms, this means slight tweaks in their customer experience, product or services. However, for some, it will require more time and resources to become fully compliant. […]

    Nea Bjorkqvist

  • 4 min read

    How digital consumer behavior is shaping the Financial Services industry in 2024

    In the past few years, the financial services (FinServ) industry has undergone a total digital overhaul. Advancements in technology—from generative AI to payment apps—and the rising expectations of tech-savvy consumers are quickly reshaping the so-called traditional FinServ industry. Mike Zarif, Product Lead at Afterpay, says it best: “Today’s customers are used to intuitive experiences like […]

    Nea Bjorkqvist