Digital Experience Analytics Platform: Update

Discover our newest capabilities, designed to empower your entire team

New Product

Merchandising

CS Merchandising helps teams decide what products to promote on their website, where and how to optimise online sales performance, by combining customer journey insights, insights into your product catalogue, and your competitors’ pricing. All in the same place.

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New Product

Insights

CS Insights uses AI and machine learning to surface your biggest issues automatically — and suggest actions to solve them. Spend less time analysing, more time building a better experience for your users.

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New Capability

Advanced Troubleshooting

Advanced capabilities in CS Digital allow your team to surface, prioritise and eliminate errors faster. Quantify the revenue impact of errors and dive straight into the advanced session replay player to see the behaviour that triggered it — plus review website sessions that left feedback via your VoC tool.

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Additional product

Apps

CS Apps delivers the most comprehensive insight into your mobile app experience and provides your digital teams what they need to know to improve customer journeys on all mobile devices. Leverage our signature capabilities such as Dashboards, AI Alerts, Journey Analysis, Zone-Based Heatmaps, Screen Comparator across Apple iOS and Android operating systems.

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product update

Enhanced Zone-Based Heatmaps

Access the improved Zone-Based Heatmaps today. Use the in-platform feature as you would in CS Live, capture previous iterations of your site automatically and compare versions side-by-side.

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