Digital Experience Analytics Platform: Update
Discover our newest capabilities, designed to empower your entire team
New Product
Merchandising
CS Merchandising helps teams decide what products to promote on their website, where and how to optimise online sales performance, by combining customer journey insights, insights into your product catalogue, and your competitors’ pricing. All in the same place.
New Product
Insights
CS Insights uses AI and machine learning to surface your biggest issues automatically — and suggest actions to solve them. Spend less time analysing, more time building a better experience for your users.
New Capability
Advanced Troubleshooting
Advanced capabilities in CS Digital allow your team to surface, prioritise and eliminate errors faster. Quantify the revenue impact of errors and dive straight into behavior analysis to see the behaviour that triggered it — plus analyze the behaviors of users that left feedback via your VoC tool.
Additional product
Apps
CS Apps delivers the most comprehensive insight into your mobile app experience and provides your digital teams what they need to know to improve customer journeys on all mobile devices. Leverage our signature capabilities such as Dashboards, AI Alerts, Journey Analysis, Zone-Based Heatmaps, Screen Comparator across Apple iOS and Android operating systems.
product update
Enhanced Zone-Based Heatmaps
Access the improved Zone-Based Heatmaps today. Use the in-platform feature as you would in CS Live, capture previous iterations of your site automatically and compare versions side-by-side.