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We are the CX industry’s only community dedicated to fostering digital innovation through an open exchange of expertise, ideas and of course, experiences.

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Upcoming Events

The Roaring 20s: Defining a New Era of Customer Experience

Thursday, February 18th 
11 AM ET / 8 AM PT

Today, customer experience is what separates good brands from great brands. A few years ago, that meant improving customer support, creating a better in-store experience, and investing in employee training. Then, the world changed.

The pandemic has shifted how businesses interact with their customers and now, almost a year later, it's apparent these changes are here to stay. Join Zeus Kerravala, Principal Analyst at ZK Research as he discusses how to:

  • Define post-pandemic CX
  • Maximize the mobile experience
  • Break down data silos
  • Increase digital agility
  • Build a predictive CX model

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CX Camp

Digital experts from Tile, T. Mobile, Dell, e.l.f. cosmetics, and more share their expertise on mastering digital agility and transformation in our new normal.

Watch On Demand →

2020 Holiday Shopping Prep

Black Friday is fast approaching! To help you prepare, we just launched our new Holiday Readiness Hub with expert advice and examples of innovative UX and customer experiences. Also check out our new eBook, “The 2020 Holiday Playbook: Creating Customer Journeys That Convert” for UX tips you can actually try, test, and implement before the holidays. 

For more helpful content, check out our Resources page

Resources

Looking to brush up on your CX Knowledge fast? Here are our two latest resources for you. 

For more helpful content, check out our Resources page

 

CX Coffee Break with Sur La Table

Head of Marketing for Sur La Table, Natalie Brown, shares her secrets to CX success. Learn more about how Sur La Table's pivoted to reach customers in new ways during the pandemic.

Watch On Demand →

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