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Articles and Research November 8, 2019

Phygital CX: The Changing Face of Omnichannel Retail

Not to be outdone by the wordsmiths of this world, the retail industry recently came up with its own neologism, coining the term “phygital” to describe a new form of commerce — one that blends the best of offline and online experiences for an elevated customer experience (CX).  It may be early days in the […]

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January 28, 2019

One week ago I was in the middle of the French countryside with the entire Contentsquare team, looking back at our biggest year yet, and discussing our vision for the future. The reason we do this each year — bring over 300 people from all over the world, all together for three days of ideation […]

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