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Case Studies August 22, 2019

How The North Face Optimized Its Gift Guide By Leveraging Customer Experience Intelligence

Although we’re slightly past mid-summer and have got quite a way to go before the mercury significantly drops, it’s never too early to start thinking about the holiday shopping season. Aside from which products you want to highlight and which promotions to push for the season of gift-giving, you’re keenly going to need to fine-tune […]

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May 30, 2019

Some brands are digitally mature as soon as they come into being. With their appetite for digital disruption and strong data-driven culture, this new crop of pure play brands has been capitalizing on retail’s shift to digital. Other brands benefit from years and years in the customer service game and have used their physical stores […]

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