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get to know your customer day
Customer Experience

Happy Get To Know Your Customers Day from Contentsquare!

Katie Leask
|
July 15, 2021
|
Read Time: 3min

If there’s one thing we love at Contentsquare, it’s shouting about our talented, enthusiastic, and downright wonderful clients. 

So for this Get To Know Your Customers Day, we decided to quiz a handful of our clients on their best career advice, their ideal morning routines, what’s getting them excited this year, and what they’re loving most about Contentsquare. Here’s what the lovely Sunny, Lars, Jess and Hayley had to say…

 

☕️ ⏰ ☀️

What’s your ideal morning routine?

sunnyI’ll wake up, get ready and dressed, and have breakfast while enjoying the sun on my balcony!

Sunny Song, Lead CRO at OUI.sncf

 

 

 

larsStart the day with a workout at my local gym, take a shower, and commute to Amsterdam while listening to my favorite podcasts.

Lars Harmsen, Head of User Experience at Beerwulf

 

 

 

hayleyWake up to puppy cuddles, get up, get ready and go for a dog walk. Then start the day with a cup of tea and a yummy breakfast!

Hayley Jones, CRO Project Manager at Bamboo

 

 

 

jessMy typical day starts at 0500, (gross) I am not a morning person. After snoozing my alarm a few minutes, I head to the kitchen, straight to my Keurig, hair looking like a hot mess. I simply can’t function without a large cup of coffee out on my veranda and at least one hour of snuggle time with my precious bulldogs, Maverick and Caesar. Once I pull myself together, I strap on my running shoes for a two-mile run, which really helps to process my upcoming workday. Then it’s at the office at 0800 hitting non-stop meetings!

Honestly, if I had it my way, the ideal morning would be sleeping in till 10ish then snuggling with the pups watching the ID channel – but life’s not fair!

Jess Hutson, Director of Martech at the University of Phoenix

 

🤩 🎉 💥

What are you most excited about in the next year?

Getting to TRAVEL!!! I can’t wait to go out and explore the world again. My next destination would be somewhere in Southeast Asia, or a road trip in the USA!

Sunny

 

Traveling through Europe to eat at a couple of world-renowned restaurants!

Lars

 

Buying a house with my partner.

Hayley

 

I am excited to start traveling again! Now that I work from home permanently, I’d like to visit new places and experience new cities, travel to an exotic country, or learn a new culture. I want my zoom background to be real! Also, I’m newly engaged so my fiancé and I plan to be rebels and elope this year! VEGAS!

Jess

 

✅ 💡 📊

What is your favorite thing about CS? 

CS Live! It’s amazing how we can get data so quickly, it really helps us save time in our analyses. I’ve also learned how to make good use of the dashboards and alerts in CS, it helps us get an overview of our performance very quickly!

Sunny 

 

Sequential segments with zones and session replays based on on-site poll feedback responses.

Lars

 

Journey analysis and being able to segment users based on their different journey paths. Our customers don’t necessarily navigate as we suspect and some of our content has been confusing for customers for quite some time (we were clueless about this before using CS Zonings).

Hayley

 

Besides the amazing CS platform, I enjoy working with the team most. I feel like CS is family, everyone cares about your challenges, strategy, and goals. More importantly, I feel like a VIP, the team is always available to jump on calls and roll up their sleeves to get work done with me. This year, the best thing I’ve learned with CS is that the product really does sell itself, but with my organization, it is vital to have a strategy. We strategically chose Product Owners and Product Managers on our agile teams to serve as power users for CS, this move was instrumental in adoption, visibility, and identifying awesome use cases to help remove bias. I’m excited to see CS grow outside of the marketing organization!

Jess

 

💻 🙏 👩‍💻

What’s one piece of career advice you’d give your younger self?

Networking is key! It is very important to create a network for you to learn, grow, and connect. You never know who you may cross paths with again later in your career!

Sunny

 

Pay more attention in math and statistics classes and learn to code

Lars 

 

Learn as you go, don’t feel like you have to know everything, consider your failures as learning opportunities.

Hayley

 

Girl, buy the red power suit! On a serious note, don’t try to be someone else. Start forming your professional identity and brand yourself early! Your brand matters, and it’s okay to have a nice mix of transparency, vulnerability, and integrity. Understandably, this is a journey, but increased self-awareness is the first step to finding your authentic self – personally and professionally.

Jess

 

A huge thanks to Jess, Hayley, Lars, and Sunny for their contributions to this post. We’ll see you again next quarter!

Author

Katie Leask

Katie is Contentsquare’s Global Content Manager. With five years of content experience both agency and client-side, she knows a thing or two about creating content that drives traffic, engages, and converts. She enjoys reading, red wine, and going to bed early. She’s also pretty fond of rooftops and is rarely seen without freshly painted nails.