With the back-to-school shopping season in full swing and our data-driven approach to just about everything, we surveyed the shopping habits of early-bird shoppers getting a head-start on filling their supplies lists.
The back-to-school shopping season represents the second-largest retail event in the year, with 54 million students enrolled in grades K-12. A Deloitte study predicts that there will be a $27.8 billion expenditure during the 2019 back-to-school season, with 29% of this revenue stemming from online sales.
Our 2019 Back-to-School Report offers a holistic view on how shoppers maneuver through websites for common back-to-school items. This blog post is a condensed version of our mini-report, pointing out keys facts and figures that brands ought to know. With the knowledge of browsing, shopping and other online behaviors of back-to-school shoppers, you’ll be able to optimize your site for a successful back-to-school campaign.
The findings in this report stem from an analysis of 69 million user sessions between June 1st and July 1st.
These sessions translated to observing 439 million pages and 567 million clicks. Now that’s a lot of back-to-school shopping. In an effort to extract the most valuable data for brands, we filtered out non-customers, only studying the customer journeys that resulted in a purchase.
We zoomed in on two types of purchase decisions: low-involvement and high-involvement.
The back-to-school shopping season is defined by shoppers that fall into two major categories, although they’re not mutually exclusive; high involvement purchasers often make low involvement purchases.
What sets them apart? For the purpose of this mini-report, we defined a low involvement purchase as one that requires little consideration and low levels of user attachment — think pens, pencils, notepads and other stationery items that make up the bulk of a back-to-school shopping list. Parents are usually at the helm of these purchases, searching for a way to fill up their kids’ shopping list in a budget-friendly way.
A high involvement purchase, on the other hand, is a much more deliberate purchase, one that is personal for school children — in this case, we looked at backpacks. More durable and long-lasting than say, a crayon, a backpack can also be a medium for self-expression, and as such, this type of purchase isn’t made quickly, on a whim, or to satisfy a teacher’s list.
Aside from this core difference, let’s glimpse into the other elemental ways in which book bags (high involvement) differ from stationery (low involvement). Before we delve into the more granular behaviors of these two types of purchases online, you ought to know the more basic ones as you attempt to set up a good user experience (UX) for both.
As two of the main page elements visitors use to find the products they’re looking for, the menu and search bar carry a lot of weight for UX and conversions. Backpack and stationery shoppers have their own preferences when it comes to using these site elements.
The product-finding element of choice for book bag shoppers is the homepage menu, as it garners almost 4 times as many interactions from them as it does from stationery shoppers. Stationery shoppers opt for the homepage search bar, which receives a 7% higher click rate from this type of shopper.
This type of binary in-site searching behavior reveals that visitors seeking backpacks are more open to a wider scope of product suggestions. This is exactly what a menu offers, especially if it’s comprehensive, or a menu mega. This preference is telling of the nature of backpack purchases, which are much more personal for students and are set to last them at least one school year.
On the contrary, stationery buyers seek the shortest path to their sought-after products. This is because the item lists for stationery are long and varied, not to mention; they tend to be specific. For example, 8 x 10 ½ loose-leaf paper, washable glue sticks, ringed binders, etc., are precise supply requests. Finding them quickly to make a fast purchase will require a strong search function on a search bar.
Searching for an item with a close exactness to its name will ensure stationery shoppers that they find the right product at speed.
While you can safely bet that book bag and stationery shoppers will visit your website (especially if you are well-established or have a decent UX) quantitatively, their visits diverge. Backpack shoppers will need more site visits before converting.
This is because backpack shoppers are the online equivalent of window shoppers — they require more time for finding the best product for them. Our data shows that these high involvement purchasers will visit a site three times before converting. After thorough sessions of browsing potential backpacks, these buyers leave as something of a brand expert.
Stationery shoppers usually convert after having visited a site twice. As low involvement purchasers, they do less perusing and require less convincing. To cater to these visitors, pay attention to price points, as these are often the main, if not only, deciding factors for these shoppers.
As the first graph shows, and the one below, the longest user sessions for both stationery and book bag shoppers exist on mobile, followed by desktop and then other devices.
The landing page might be reached via different entry points (direct, social media campaign, Google Ads, remarketing, retargeting, etc) but it serves the same goal for back-to-school shopping campaigns: getting prospects to convert.
Let’s see how the different types of landing pages fare for stationery and backpack shoppers. Stationery shoppers land 23% more on category pages than their backpack-minded counterparts. They’re looking for quick comparisons for a quick time spent on the site. Thus, they favor a bird’s eye view of all the relevant merchandise.
Book bag shoppers land on product pages 125% more than stationery shoppers. This is because high involvement purchasers seek a comprehensive understanding of what they’re willing to buy. Since product pages go into the full depths of a product, they oblige to this need. Brands should work on calibrating their product ads to perfection, because this is typically the starting point of a product page landing.
Backpack and stationery shoppers have different proclivities for consuming webpages. That means that the amount of pages each category consumes and the time they allot themselves per session differs.
Low involvement (stationery shoppers) view 35% more pages than do book bag shoppers — 46 pages per visit versus 34 per visit. This can easily be attributed to the list of supplies stationery buyers need, while backpack shoppers are just on the hunt for a single item.
The visits of stationery shoppers are also longer on average than those of backpack shoppers, specifically, they are 33% longer. The cause underpinning this is also easy to understand, as viewing more pages will take more time than viewing a few.
However: when it comes to time spent on-page, back shoppers take the lead, consuming a single page — particularly a product page. Book bag shoppers spend 60% more time on a product page than stationery buyers. Brands should therefore pay more attention to optimizing product images and descriptions. Remember, these high involvement purchases are more expensive and carry more sentimental value.
Despite the many differences that high and low involvement, i.e., backpack and stationery purchases entail — and even more finely combed ones you’ll learn about from our report, these two back-to-school purchases do cross paths digitally.
This occurs in the homepage slideshow and on the recommended products, as both of these site elements exhibit a high click rate among our two audiences. For backpack shoppers, this underscores a keen interest in the product itself, tying back to its longer use and function as an item of self-expression.
For stationery shoppers, who are especially inclined towards clicking on these in-page elements, this shows that they are on the prowl for the best deals — as noted earlier, this audience will surely compare price points across the all the websites they visit, so make sure your prices are competitive. As for the UX side of price, if you’re offering a sale or discounted prices, spell this out for customers early on in their journey, as not all user paths are equally long.
We hope this post granted you acute insight into the digital habits of backpack and stationery shoppers during the early 2019 back-to-school shopping details. Hungry for more data? Our Back-to-School Shoppers Report won’t disappoint.
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